Whether it’s vehicle equipment, recognizing the driver at the airport or taking children and pets with you – here we answer all your questions about the process and comfort of your transfer. Our goal: a safe, pleasant and tailor-made journey for every guest.
Your personal chauffeur will be waiting for you directly in the arrivals hall of the airport with a clearly visible name sign. On request, we can also greet you with your company logo or an individual license plate. This means you can find your driver immediately and start your journey in a relaxed manner.
Yes, of course. After booking, you will receive the contact details of your driver. This means you can contact them directly if necessary - for example, if your flight is delayed or you have special requests.
Yes, we provide child seats, infant carriers and booster seats free of charge. Please state the age and weight of the children when booking so that we can prepare the appropriate seat. The safety of your family is our top priority.
Yes, your pets are also welcome here. Please let us know at the time of booking whether you are traveling with a dog or cat so that we can prepare the transfer accordingly. We will ensure that your pet is carried safely and comfortably.
Our VIP vehicles are equipped with numerous extras: free Wi-Fi, water bottles, USB ports and chargers for smartphones or laptops. So you don't just travel in comfort, you're also well catered for.
Yes, we can organize wheelchair-accessible vehicles on request. Please indicate this request when booking so that we can provide the appropriate equipment. Our aim is to provide all guests with a safe and pleasant journey.
If your desired destination does not appear on our standard list, simply contact us directly via "Price request". We organize individual transfers to almost any place in Tyrol as well as to many destinations in the neighbouring regions. Let us know your destination and we will provide you with a tailor-made offer.
Yes, last-minute bookings are possible. However, we recommend booking the transfer as early as possible to guarantee availability - especially in the winter season and on public holidays. If you arrive spontaneously, we will still do everything we can to provide you with a chauffeur.
No, a credit card is not mandatory for the booking. You can also book your transfer without a credit card and pay conveniently in cash on the day of the transfer.
Please check your spam or junk mail folder first. If you cannot find a confirmation there either, please contact us directly by phone or e-mail. We will send you the confirmation again immediately so that you have your booking safely in your hands.
Naturally! You can specify any special requests when booking - from child seats and additional storage space for ski or snowboard equipment to taking pets with you. Our team will ensure that your vehicle is perfectly prepared for your needs.
Here you will find answers to the most important questions about booking your VIP airport transfer. From last-minute reservations and special requests to booking confirmation – we explain how simple and flexible our services are.
Transparency is important to us. In this section, you can find out everything about payment methods, invoices and possible additional costs. This means you know from the outset which options are available to you and what costs you can expect.
Payment is usually made directly after the journey. You are free to choose whether you want to pay the driver in cash or conveniently by card. Corporate customers or regular guests can also pay by invoice.
We accept cash, all major credit cards (Visa, MasterCard, Amex) both on site and online. We also accept bank transfers or company invoices on request.
No, if your flight is delayed, you will not incur any additional costs. Our drivers keep track of current arrival times and adapt flexibly. So you can be sure that your chauffeur will be waiting for you when you arrive - with no hidden charges.
No, if your flight is delayed, you will not incur any additional costs. Our drivers keep track of current arrival times and adapt flexibly. So you can be sure that your chauffeur will be waiting for you when you arrive - with no hidden charges.
No, our prices include child seats, infant carriers, booster seats and the transportation of ski equipment and special luggage. Transparency is part of our service - the agreed price is always the final price.
Yes, of course you will receive a proper invoice with VAT shown.
Cancellation is uncomplicated: you can cancel your booking at any time by e-mail or telephone. Please state the name under which the reservation was made.
If you cancel in good time, no fees will be charged. If you cancel at very short notice, we reserve the right to charge a small fee to cover any costs incurred. You will find the exact conditions in your booking confirmation.
As a rule, you can cancel your transfer free of charge up to 24 hours before departure. In the event of cancellations at shorter notice, we will check the situation individually, but always endeavor to be as accommodating as possible to our guests.
If your flight is canceled unexpectedly, please inform us as soon as possible. In such cases, we are usually accommodating and do not charge any cancellation fees if the cancellation is demonstrably due to the airline. On request, we can flexibly reschedule your transfer to a new date.
Sometimes travel plans change at short notice. Here you will find the most important information about cancelations, deadlines and possible fees. We want to offer you the greatest possible flexibility and always take a customer-oriented approach to your situation.
